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Recently, I visited my hometown of Cleveland, Ohio. A family-centric loving mid-western city by most accounts, but at times, can be a brutally cold place to come up. It was here that I learned many valuable lessons that I use on a daily basis to grow my company and continue my personal development. This is the story of how I …
Prior to starting my own business, I was always told the age-old quote, “the customer is always right”. Indeed, those sentiments do seem to empower and embolden customers, but I’ve come to see that although the mantra sounds great, it is hardly a winning approach to customer service. In many cases, the customer is often wrong, but you already knew …
Confidence is a sooo important. I mean, if you don’t believe in yourself, who will? I can recall back when I was in high school selling cell phones for Airtouch Wireless (now Verizon), I would confidently tell customers that our product was the best. Best call quality, best phones, best customer service. I would often omit that our minute plans …